Shipping FAQ

What is the lowest cost delivery method?

The most efficient way to ship your order is to a business (commercial address) with a loading dock.

When do I need a lift gate?

A lift gate is a motorized platform attached to the back of the truck that will physically lower your order to the ground. The truck driver will place your order on the ground using the lift gate, and then you are responsible for bringing it inside. Tractor trailers used to deliver common carrier shipments are 56” off the ground. These trailers are designed to unload at a loading dock or with a fork-lift.

If your delivery location does not have a loading dock or fork-lift, and the item is too heavy to remove from the trailer by hand, then you will need a lift gate.

 

Why does residential delivery cost more?

Freight carriers charge an extra fee to deliver to residential zones because they are harder to access. Shipping freight with a residential service also adds a day to the lead time because a delivery appointment is necessary.

Residential delivery with a lift gate does not include inside delivery. Inside delivery is unfortunately not available for residential services.

For these reasons, we recommend delivering to a commercial address whenever possible.

Is a condominium considered residential?

Yes, because it is in a residential zone you will need a residential delivery.

When will my order be delivered?

Lead time for an online order of 1-3 units is approximately 3 weeks. If you need the bars sooner than 3 weeks, or more than 3 units delivered by a specific date, please call your order in.

We're used to working with deadlines and we're great at meeting them. Let us know your desired delivery date when you place the order . We won't commit to a delivery date we can't meet and we can prioritize urgent orders if we know there's a deadline up front.

We will always do everything within our power to meet your lead times.

Does someone need to be there for my delivery?

Yes, someone is required to sign for every portable bar delivery.

How can I save on shipping costs?

You can save on shipping costs by shipping 2+ portable bars together.

Do you provide additional delivery services?

Yes we can on request. Please give us a call at 877-959-4682.