Shipping FAQ

What is the lowest cost delivery method?

The most efficient way to ship your order is to a business (commercial address) with a loading dock.

When do I need a lift gate?

A lift gate is a motorized platform attached to the back of the truck that will physically lower your order to the ground. The truck driver will place your order on the ground using the lift gate, and then you are responsible for bringing it inside. Tractor trailers used to deliver common carrier shipments are 56” off the ground. These trailers are designed to unload at a loading dock or with a fork-lift.

If your delivery location does not have a loading dock or fork-lift, and the item is too heavy to remove from the trailer by hand, then you will need a lift gate.

Important: All delivery attempts that cannot be completed because a Lift Gate service was not added when the location does not have a way to get the shipment off the truck, will result in an additional charge for the lift gate (minimum of $45) as well as for the re-delivery (minimum of $150.) It will also delay the order’s delivery date at least one business day.

Why does residential delivery cost more?

Freight carriers charge an extra fee to deliver to residential zones because they are harder to access. Shipping freight with a residential service also adds a day to the lead time because a delivery appointment and signature at delivery is necessary.

Residential delivery with a lift gate does not include inside delivery. Inside delivery is not always available for residential services. Whether or not it’s available depends on the freight carrier as well as your location.

If your residence is on a private road. The commercial carrier will not be able to deliver to your door. They will not be able to drive on the private street. You will have to meet them on a public street or pick up from the local terminal.
Since residential deliveries have different requirements they cannot be guaranteed. For these reasons, we recommend delivering to a commercial address with a loading dock or forklift whenever possible.

Important: All delivery attempts that cannot be completed because a shipment was sent with a commercial service to a residential zone, will result in an additional charge for the residential service (minimum of $75) and the re-delivery (minimum of $150.) It will also delay the order’s delivery date at least one business day.

Is a condominium considered residential?

Yes, because it is in a residential zone you will need a residential delivery.

How long will it take for my order to be delivered?

Lead time for an online order of 1-3 units is eight to ten weeks (shipping within the continental United States.) If custom laminate or printing is ordered it can take up to 10 weeks. Online orders are usually shipped with an economy service to keep shipping costs down. If you need the bars sooner than 10 weeks, or more than 3 units delivered by a specific date, please call your order in.

We’re used to working with deadlines and we’re great at meeting them. Let us know your desired delivery date when you place the order. We won’t commit to a delivery date we can’t meet. We will prioritize urgent orders if we know there’s a deadline up front.

We will always do everything within our power to meet your lead times. Although rare weather and mechanical delays are a reality of shipping freight. Whenever possible always recommend building in a few days room for error.

Does someone need to be there for my delivery?

Yes, someone is required to sign for every freight delivery. This is to protect you. Although rare, if shipping damage occurs, you’ll have the ability to note damage at delivery when you sign for it. When damage is noted at delivery, the chance of winning a damage claim with the third-party carrier greatly increases.

What time of day will my shipment be delivered?

Commercial freight carriers deliver M-F 8am – 5pm. If your business has irregular business hours, or does not accept shipments when events are occurring, let us know before we ship so you can avoid a re-delivery fee.

How can I save on shipping costs?

You can save on shipping costs by shipping 2+ portable bars together. In some urban zones you can pick up your bar at the local terminal to avoid accessory charges such as residential delivery and lift gate services. But before doing this, make sure the shipment will fit in the car by asking a sales rep for dimensions.

Do you provide additional delivery services?

Yes, we can on request. Please give us a call at 877-958-7901.

Shipping Method Description Pricing
Economy Shipping – Shipping service that provides commercial dock to dock delivery. If you have a forklift on site, no loading dock is required. Unless an appointment is set up, the shipment will be delivered 8am-5pm M-F. Use this service if you don’t care about making a deadline and you’re shipping to a commercial address with a loading dock or forklift Prices Varies ($150 and up)
Priority/ Guaranteed/ Accelerated Commercial Shipping – Shipping service that provides commercial dock to dock delivery. You pay more for a shorter transit time. If you add any accessorial services (liftgate, delivery appt, call at delivery residential access etc) the delivery date commitment will be removed, but still scheduled. Partial reimbursements for the freight costs are available for missed deadlines if the shipment is late due to the third-party carrier’s error and no accessorial services are needed/ ordered to complete delivery. Use this service if you have a strict leadtime. Confirm with your rep upfront if your priority service will come with the money back guarantee. Many restrictions apply. Additional fee on top of regular shipping (+$75-250)
Residential Shipping – Shipping service that provides delivery to a home, a condo, or any address that is zoned as residential by freight carriers. Requires delivery appt and adds at least 1 business day to lead time as an appointment is needed. Residential shipments require a smaller truck that includes a liftgate. Use this service if you are shipping to your home or condo. Additional fee’s and delays will apply if residential is not indicated before delivery. Additional fee on top of regular shipping (+$75-250)
Liftgate – A liftgate is an elevator on the back of the truck. It’s used when there is no loading dock or forklift available at the delivery destination and you need help removing the pallet from the truck to the ground. A mandatory service if your address does not have a loading dock or forklift. Additional fee (+$35-65)
Inside Delivery – If you want the driver to do more than push your shipment on to a loading dock (or deliver to the curb if you do not have a loading dock and lift gate was ordered) Then this service must be ordered to for the driver to wheel this inside. This is usually only available for commercial deliveries.
Drivers do not have to notify you of inside delivery charges – it’s the customer’s responsibility to not initial on the delivery receipt. (If ordered it does not include assembly.)
Use this service if you need your freight moved indoors or to a floor higher than the 1st floor. Restrictions apply to what’s physically possible. Additional fee ($137-145)
Appointment – You can set up an appointment within a 4-hour window M-F. This is a great way to avoid re-delivery fees if you need a targeted delivery. Use this service if you can not receive the freight at any time M-F 8am-5pm Additional $15- $35
Reconsignment – Reconsignment is the term used when a shipment that is already in transit requires the delivery address to change. When you change the delivery address after the order has shipped there will be a fee associated.Pricing varies depending on how far away the new address is from the original.Starting price $120+
Redelivery – If you miss the initial delivery for any reason and the shipment needs to make an additional trip to your location.
Pricing varies depending on how far away the delivery address is.Price ranges $120-$175

Delivery Receipt Example Of Additional Services

*The highlighted areas are important areas for customers to pay attention to. Accessorial Services are added at time of delivery and if they are used, the driver will mark that box and ask for your signature authorizing those charges. There is room for customers to note any damages at point of delivery, any damages not noted at delivery are left up to the freight carriers discretion for approval of claims

Example Of Some Freight

Our staff is in a team meeting from 9/26 to 9/28. Please leave a voicemail or email and we will respond as soon as we can.
Due to extremely high order volume and freight carrier delays, please expect a lead time of 6-8 weeks.
Call us at 877-958-7901 if you need your bar by a specific date. We recommend placing your orders early to build in the delays. Dismiss